Frequently Asked Questions
If you cannot find an answer to your question here, make sure to contact us
General Questions
Yes, our inspectors are available 7 days a week.
Your presence is certainly welcome but not essential. Our inspector will need access to the property which can be arranged via the Real Estate Agent or Vendor.
Depending on the property itself, we allow an hour for the inspection and up to another hour for reporting and documentation.
Some home inspections take less or more time depending on the degree of accessibility and depending on the number of defects found.
We then prepare the report and liaise with the client on the findings.
Some home inspections take less or more time depending on the degree of accessibility and depending on the number of defects found.
We then prepare the report and liaise with the client on the findings.
The report is available within 24 hours of inspection and often sooner. Payment must be received prior to a report being emailed or posted.
24 hours notice must be provided to cancel a booked property inspection.
Yes, APBI holds both Professional Indemnity Insurance and Public Liability Insurance.
Payments
Yes you can pay using your credit card via our online secure payment gateway, calling our friendly team or at the time of inspection with your building inspector.
Yes, APBI has BPAY facility. You will receive an invoice which will include the BPAY Biller Code and Reference Number required to make payment via your financial institution.
REFUND POLICY
24 hours notice must be provided to cancel a booked property inspection. Once the property inspection has been completed payment must be made prior to a report being emailed or posted. No refunds will be available once an inspection has occurred.
Any requests for a refund must be made in writing to our accounts department:
24 hours notice must be provided to cancel a booked property inspection. Once the property inspection has been completed payment must be made prior to a report being emailed or posted. No refunds will be available once an inspection has occurred.
Any requests for a refund must be made in writing to our accounts department:
- Email: accounts@apbi.com.au
- Post: Accounts Department, Level 14, 330 Collins St, Melbourne VIC 3000